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PCF 4.3

Support Ticket System

Manage Customer Service

Ticket intake via web form and email, SLA tracking with breach alerts, escalation rules, and CSAT survey automation. Support team leads can view queue metrics, agent performance, and SLA compliance in real time.

Compliance

SOC 2ISO 27001

ticketing

SLA

customer-support

CSAT

What's included

Full generated source files
Next.js web app (shadcn/ui)
React Native / Expo mobile app
README with setup + first-login credentials
docker-compose.yml + GitHub Actions CI
CLAUDE.md + .cursorrules for AI editing
Alembic migrations + demo seed data

Locked until purchase

ZIP download
Fresh codegen run with your workspace name
Seeds with your admin email pre-filled

Cost to own

Build yourself

Dev time12–20 wks

Dev cost$24K–$80K

Infra/mo$150–$600

First ship4–6 months

This solution

Dev time0 weeks

Upfront$499

Infra/mo$150–$600

First ship30 minutes

Dev cost based on senior full-stack at $100–$200/hr. Infrastructure cost is identical either way — you keep full ownership.

vs. SaaS subscription

Zendesk Suite

Professional · 50 users · $115/user/mo

SaaS · per year

$69K

SaaS · 3 years

$207K

This solution — one-time

$499

Year 1 saving

$69K

You own the code. No recurring seat fees, no vendor lock-in, no usage caps. Zendesk Suite: Annual billing required; advanced routing is add-on priced.

Tech stack

Next.js 14

Flask

PostgreSQL

Redis

Celery

Docker

Stripe

Compliance

SOC 2

ISO 27001

Live interactive preview generates on purchase

Marketplace

PCF 4.3

Support Ticket System

Manage Customer Service

Compliance

SOC 2ISO 27001

ticketing

SLA

customer-support

CSAT

What's included

Full generated source files
Next.js web app (shadcn/ui)
React Native / Expo mobile app
README with setup + first-login credentials
docker-compose.yml + GitHub Actions CI
CLAUDE.md + .cursorrules for AI editing
Alembic migrations + demo seed data

Locked until purchase

ZIP download
Fresh codegen run with your workspace name
Seeds with your admin email pre-filled

Cost to own

Build yourself

Dev time12–20 wks

Dev cost$24K–$80K

Infra/mo$150–$600

First ship4–6 months

This solution

Dev time0 weeks

Upfront$499

Infra/mo$150–$600

First ship30 minutes

Dev cost based on senior full-stack at $100–$200/hr. Infrastructure cost is identical either way — you keep full ownership.

vs. SaaS subscription

Zendesk Suite

Professional · 50 users · $115/user/mo

SaaS · per year

$69K

SaaS · 3 years

$207K

This solution — one-time

$499

Year 1 saving

$69K

You own the code. No recurring seat fees, no vendor lock-in, no usage caps. Zendesk Suite: Annual billing required; advanced routing is add-on priced.

Tech stack

Next.js 14

Flask

PostgreSQL

Redis

Celery

Docker

Stripe

Compliance

SOC 2

ISO 27001

Live interactive preview generates on purchase

Zendesk Alternative — Support Ticket System | Archiet