Production-ready capability solutions

Ticket intake via web form and email, SLA tracking with breach alerts, escalation rules, and CSAT survey automation. Support team leads can view queue metrics, agent performance, and SLA compliance in real time.

Article authoring with rich-text editor, full-text search, feedback voting, and analytics on article helpfulness and search-without-result queries. Integrates with the Support Ticket System to suggest articles during ticket creation.

NPS, CSAT, and CES survey dispatch with automated follow-up sequences, feature voting board, and a feedback-to-roadmap pipeline. Product teams can segment responses by plan tier, geography, and user cohort.

Onboarding task checklist, document upload with e-sign, manager approval gates, and equipment request workflow. HR teams can define role-specific onboarding tracks, track completion percentage, and generate Day 1 readiness reports.

Leave request and approval workflow, balance tracking by leave type, team calendar view, and payroll export in CSV format. Configurable accrual rules, blackout periods, and carry-over policies per employment contract type.

360-degree feedback collection, goal tracking against OKRs, configurable review cycles (quarterly/annual), and calibration session tooling for managers. HR business partners can normalise ratings across departments and export calibrated scores to compensation planning tools.

Inventory management platform for hardware and software assets, CMDB integration, and service desk ticketing. Covers the full asset lifecycle from procurement to retirement with role-based access and audit trails.

Role-based access control dashboard with audit log, incident response workflow, policy acknowledgement tracking, and automated compliance scoring against ISO 27001 controls. Designed for security operations teams managing multi-tenant environments.

End-to-end developer workflow platform covering deployment tracking, release management, environment promotion gates, and change-request approval. Integrates with GitHub Actions CI/CD and produces audit-ready deployment logs.

Inventory management starting point for hardware and software assets with role-based access, audit trails, and a basic service desk queue. Structured asset tracking and SLA-disciplined ticketing on day one — extend for CMDB dependency mapping, formal change management, or software license compliance.

Structured starting point for application registry, release stages, deployment logging, change requests, and approval records — with DORA-oriented reporting. Pair with LaunchDarkly-style feature flags or Harness-grade CD when you outgrow this scaffold; use today for a governed release and change record in one workspace.

Invoice generation, payment tracking, and overdue escalation for SMEs with 50–500 employees. Automates the invoice-to-cash cycle with PDF export, multi-currency support, and configurable payment terms.

P&L, cash flow, receivables and payables reporting with PDF and CSV export. Connects to the Invoice & Billing Engine and Expense & Budget Manager via internal API. Provides CFO-level drill-down from summary to transaction.

Expense submission, multi-level approval workflow, and budget vs. actual reporting. Finance controllers can set department budgets, configure approval thresholds, and export to payroll systems via CSV or API.

Manual invoice creation, payment tracking, and AR dashboard for small services businesses and consultancies billing ≤ ~50 invoices per month. PDF export and configurable payment terms on day one — extend for recurring billing, proration, tax calculation, or dunning.