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PCF 4.4
Manage Customer Service
NPS, CSAT, and CES survey dispatch with automated follow-up sequences, feature voting board, and a feedback-to-roadmap pipeline. Product teams can segment responses by plan tier, geography, and user cohort.
Compliance
What's included
Locked until purchase
Cost to own
Build yourself
This solution
Dev cost based on senior full-stack at $100–$200/hr. Infrastructure cost is identical either way — you keep full ownership.
vs. SaaS subscription
Qualtrics XM
Essentials · flat rate
SaaS · per year
$18K
SaaS · 3 years
$54K
This solution — one-time
$499
Year 1 saving
$18K
You own the code. No recurring seat fees, no vendor lock-in, no usage caps. Qualtrics XM: $1,500+/mo, feature-gated tiers, no data portability.
Tech stack
Compliance
Live interactive preview generates on purchase