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PCF 4.4
Manage Customer Service
Collect product feedback, spot themes, and close the loop with users.
Key highlights
Who this is for
Best use cases
Compliance
What's included
Locked until purchase
Before you buy — what this solution is (and is not)
Customer Feedback Platform — a solid base for NPS, CSAT, and CES style surveys, response dashboards, segment-oriented reporting, and a feature request board with voting and lifecycle states. It is not a Qualtrics-class experience management layer: no production-grade embedded or SDK collection, no proven closed-loop action engine to CRM/CS, and no Productboard-style roadmap-execution tie-in to dev tools. Use this as an internal or early-stage product feedback app, or as code you extend with the critical items above. Target fit: small product teams (≤ 50) who can live with web and mobile screens inside the app and are willing to add integrations. If you need in-product intercepts, enterprise playbooks, or MRR-weighted public roadmaps out of the box, compare to Qualtrics, Delighted, or Productboard.
Coverage-based tier: see how Starter vs Gold-star is decided.
Cost to own
Build yourself
This solution
Dev cost based on senior full-stack at $100–$200/hr. Infrastructure cost is identical either way — you keep full ownership.
vs. SaaS subscription
Qualtrics XM
Essentials · flat rate
SaaS · per year
$18K
SaaS · 3 years
$54K
This solution — one-time
$499
Year 1 saving
$18K
You own the code. No recurring seat fees, no vendor lock-in, no usage caps. Qualtrics XM: $1,500+/mo, feature-gated tiers, no data portability.
Default stack
Generates in 12 backend stacks
Compliance
Live interactive preview generates on purchase
Architecture report
95/100
Composite score
1223
Files
10 critical
Warnings
A
Grade