Loading…
Loading…
PCF 4.2
Manage Customer Service
Ship a searchable, multi-locale help center your users can actually find answers in.
Key highlights
Who this is for
Best use cases
Compliance
What's included
Locked until purchase
Before you buy — what this solution is (and is not)
Self-Service Knowledge Base — a production-ready authoring + discovery core: hierarchical categories, draft/review/publish articles, public slug pages, full-text search with query logging, helpfulness votes, related articles, and dashboards for zero-result queries. It is not a global enterprise KB platform: no multi-locale translation workflow, no AI Answer Bot parity with Zendesk Guide, no fine-grained internal vs partner visibility, and no headless Document360-style content API out of the box. For multilingual self-service at scale, AI deflection tied to tickets, or developer-first embedded help, prefer Zendesk Guide, Helpjuice, or Document360 — or extend this codebase. Target fit: single-language product teams (10–200 articles) who need a credible help centre fast and can add locales/AI in a second phase.
Coverage-based tier: see how Starter vs Gold-star is decided.
Cost to own
Build yourself
This solution
Dev cost based on senior full-stack at $100–$200/hr. Infrastructure cost is identical either way — you keep full ownership.
vs. SaaS subscription
Guru
Enterprise · 50 users · $20/user/mo
SaaS · per year
$12K
SaaS · 3 years
$36K
This solution — one-time
$499
Year 1 saving
$12K
You own the code. No recurring seat fees, no vendor lock-in, no usage caps. Guru: Analytics limited to 90 days; API access is add-on.
Default stack
Generates in 12 backend stacks
Compliance
Live interactive preview generates on purchase
Architecture report
92/100
Composite score
1153
Files
10 critical
Warnings
A
Grade