Loading…
Loading…
Tickets. Status workflow. SLA tracking. Threaded comments. Email-to-ticket inbound. Knowledge base. Customer-satisfaction surveys. Generated for any of 12 backend stacks.
Ticket
Customer issue with status, priority, SLA, assignee
Comment
Thread reply on a ticket, public or internal-only
TicketStatus
Configurable status list with from→to transition guards
SlaPolicy
Per-priority response + resolution targets, breach tracking
KnowledgeArticle
Public + internal articles with category + tag taxonomy
Customer
Reporting party with org, contact info, satisfaction history
Tag
Reusable label across tickets and articles
CsatResponse
Satisfaction survey response per resolved ticket
Status-transition workflow with from-state guards (open → pending → resolved → closed)
SLA tracking with response-time and resolution-time breach signals
Auto-assign rules by category, customer tier, or queue load
Comment threading with public-reply + internal-note distinction
Email-to-ticket inbound (SMTP + Gmail OAuth + Outlook OAuth) — replies thread automatically
Outbound email + Slack notification on assignment, status change, breach
Knowledge-base search with full-text indexing + suggested articles in ticket reply UI
Customer-satisfaction survey email on resolved tickets, dashboard for response rates
Bulk reassign / merge / close / tag operations with audit-log preservation
Webhook outbound for Slack / Teams / PagerDuty / Zapier integration
GDPR: customer-erasure runbook (ticket text + comments + attachments) on data-subject request
SOC 2 Type II: access logs, audit chain, customer-data isolation control matrix
HIPAA: optional PHI-strict mode if your help desk handles healthcare data — BAA available
PCI-DSS: scope-minimization patterns if customers send card numbers in tickets (auto-redact)
You're shipping a Zendesk / Intercom / Help Scout alternative for a vertical or use case. Help Desk Starter gives you the entities + workflow + email integration. You add the differentiator (AI-suggested replies, vertical-specific automations, deeper Slack integration).
You're building an internal ticketing system for IT requests, customer issues, or vendor support — replacing a hand-rolled Trello or a too-expensive ServiceNow. Help Desk Starter is the scaffold; your team adds the integrations specific to your stack.
You build customer-support tools for industry-specific clients (e-commerce, SaaS, healthcare). Start every engagement with the Help Desk Starter, customise SLA + categories + integrations per client, ship in week one.
Single ($499) gets you the Help Desk Starter only. Bundle ($999) for any 5 starters. All-Access ($2,999) for every starter we ship, forever.