IT service management
without the million-dollar contract

The $100K question: do you need ServiceNow?

ServiceNow is the gold standard for enterprise IT Service Management. ITIL-aligned workflows, a massive CMDB, and integrations with every enterprise tool. For Global 2000 companies with 10,000+ IT assets and a dedicated IT operations team — ServiceNow is hard to replace.

But ServiceNow's licensing starts at $100,000/year for a basic deployment. Most implementations cost $200K-$500K in year one (license + implementation services), with $100K+/year ongoing. For mid-market companies (100-1,000 employees) who need asset tracking, a service catalogue, and incident management — this is over-specced by an order of magnitude.

Archiet's marketplace offers a generated ITSM solution: CMDB, service desk, incident lifecycle, SLA tracking, and reporting. You get the full source code, deploy it on your infrastructure, and pay once. The 80% of ITSM that most companies actually use — without the $1M commitment.

When ServiceNow is still the right choice

Keep ServiceNow when: you manage 10,000+ IT assets across multiple regions. You need ITIL-certified change management, problem management, and release management workflows. Your compliance requirements demand GRC (Governance, Risk, and Compliance) integrated into the ITSM platform. You have a dedicated ServiceNow admin team and existing integrations with HR, procurement, and facilities management.

Choose Archiet when: your IT asset count is under 5,000. You need basic ITSM (incident management, service catalogue, CMDB) without enterprise workflow complexity. Your compliance needs are met by ISO 27001 and SOC 2 (which Archiet generates from the architecture). You want to own the code and data rather than subscribe to a platform. You need ITSM working in weeks, not months.